Jasper decides to do some research before purchasing a new lawn mower. Choose the correct way to complete the sentences to explain what aspect of quality Jasper is concentrating his research on.
Jasper reads the reviews of the lawn mower model by other customers. These reviews on websites and blogs are one aspect of quality called
. Jasper is also concerned about maintenance of his lawn mower and believes that the manufacturer is the ideal choice to maintain and repair the product. The aspect of quality he is looking for is