Timothy is a nursing assistant. One of Timothy’s patients has an mental disorder that causes him to feel nervous and fearful on a regular basis. Today, the patient begins to raise his voice, swear, and threaten Timothy.

Which statement best describes Timothy’s situation?

The patient has a psychotic disorder and Timothy should respond by raising his voice to show empathy and match the patient’s.
The patient has an anxiety disorder and Timothy should respond by acknowledging the patient’s distress.
The patient has a psychotic disorder and Timothy should respond by speaking softly and remaining calm.
The patient has an anxiety disorder and Timothy should respond by redirecting the patient from the impulse.