the manager of​ smith, schroeder, and torn is attempting to understand the root causes of complaints. he has compiled the following list of issues that occurred during problem​ deliveries: truck broke​ down, ran out of packing​ boxes, multiple deliveries in one day caused truck to be​ late, no furniture​ pads, employee dropped several​ items, driver got lost on route to​ address, ramp into truck was​ bent, no packing​ tape, new employee​ doesn't know how to​ pack, moving dolly has broken​ wheel, employee late to work.